“The philosophy at our branch is that if we listen, and explain what we need to do and why and how long it will take, then the customer is much more relaxed.
“We find that when the customer understands exactly what we have to do in a repair job and what is involved, they have a clearer idea of how long it might take to do right. Then when you actually deliver on your promises, keep them posted and they get their car back to them beautifully finished and groomed, and on time, they are even happier!
“It’s down to good old-fashioned service. Polite and friendly greetings are a great start, followed by professional communication, fantastic workmanship and clean and tidy premises.
“It works for us! And for our customers, judging by the referral work we get and the repeat business.”
Branch Manager - Scott Walkington
Hauraki Panel & Paint Manurewa
09 267 4981
34 Maich Road